Outhub AI

Knowledge base

A knowledge base gives your assistants accurate, on-brand answers during calls. Content is chunked, embedded, and retrieved when the assistant needs it.

Content types

Outhub supports four content types:

  • Texts — paste or upload plain text and documents.
  • Q&A — structured question-and-answer pairs for common topics.
  • Tables — tabular data the assistant can look up (pricing, hours, locations).
  • Websites — crawl a site or sitemap so pages stay up to date.

Add content

  1. Open Knowledge Base from the sidebar.
  2. Pick a content type (Texts, Q&A, Tables, or Websites).
  3. Select Add and fill in the fields or upload a file.
  4. Wait for processing to finish — status moves from pending to ready when training completes.

Plan limits apply to how many items you can store and file sizes. Check Usage → Upgrade for your plan caps.

Train and link

After content is ready:

  1. Open Assistants and edit the assistant that should use it.
  2. In the knowledge step, attach one or more knowledge base items.
  3. Save and publish the assistant.

The assistant retrieves relevant chunks during the call instead of relying only on the system prompt.

Tips

  • Start with your top 10 FAQs as Q&A pairs — fast to add and high impact.
  • Keep answers concise; the assistant works best with clear, factual snippets.
  • Re-crawl websites when your public content changes.
  • Remove outdated items so the assistant does not cite stale information.
Knowledge base