Call logs and evaluation

Every completed call is stored with a transcript, optional recording, and an AI-generated evaluation you can use for coaching and quality control.

Open call logs

Open Call logs from the sidebar.
Filter by date, status, assistant, or campaign.
Select a call to open the detail view.

Inbound, outbound, campaign, and widget calls all appear in the same list.

Transcripts and recordings

On the call detail page you will find:

Transcript — full conversation text, available once the call ends.
Recording — audio playback when recording was enabled on the assistant.
Duration and status — how long the call ran and how it ended.

Download or share transcripts from the detail view when your workflow requires it.

Call evaluation

After a call ends, Outhub runs an automatic evaluation that includes:

A short summary of what happened.
Sentiment (positive, neutral, or negative).
Key objections or topics raised.
Suggested next steps.

Use evaluations to coach reps, refine assistant prompts, and spot patterns across high-volume campaigns.

Billing

Call minutes are billed against your plan's included minutes, then at your plan's per-minute rate. Open Usage or Billing → Payments to check balance and top up your wallet.